CRM

With the acquisition costs of new customers increasingly high, retention and recurrence are very valuable assets for any company that exploits digital sales channels. In CROnuts we support companies for the correct implementation of different CRM platforms such as Salesforce or Hubspot to get the most out of each acquired customer.

CRM implementation

HOW DO WE FAVOR RECURRENCE AND RETENTION THROUGH A CRM?

que-es-crm

At CROnuts we are experts in working with widely used CRM platforms such as Salesforce, Microsoft Dynamics 365 and Hubspot. To give our customers the guarantee of the quality of our services, we have a team with the official software certification.

There are many features that CRM platforms like Salesforce can offer us, we group them in the following areas:


Manage sales through the pipeline

Analyze marketing campaigns

Streamline internal communication

Manage and solve claims, inquiries …

Make budgets and billing

Depending on the type of business, one area will become more relevant with respect to another. For example, in companies with B2B models, the management of the sale and the solution of claims will take on a lot of relevance, while in a B2C model, seeing the performance of marketing campaigns through email can substantially increase the recurrence and retention of customers .

In any case, whatever area your business model needs to enhance, the common denominator is that thanks to a good implementation and use of CRM, communications with the client will be hyper-segmented and even customized.

Nowadays there are many agencies  who claim that they are dedicated to the search for payment and the launch of campaigns, however the PPC goes far beyond launching campaigns and leaving them active for days. It is absolutely essential to make changes and a detailed analysis of the ads that receive more clicks.

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Adjusting to the needs

We adapt to your requirements

In any case, whatever area your business model needs to enhance, the common denominator is that thanks to a good implementation and use of CRM, communications with the client will be hyper-segmented and even customized.

Depending on the requirements and needs of our customers, we enhance the appropriate area, and in any case we ensure that once the Salesforce CRM is fully operational:

There is an internal policy of the use of the tool, to facilitate governance.

Assign an administrator or project leader.

The objective is to ensure that:

Users use the CRM in the appropriate way, making the most of the tool.

Users have the necessary assistance and training.

The processes are implanted and optimized.

The generated ROI is tracked.

New functionalities and requirements are identified and recorded.

Costs and economic return of future developments are estimated.

360º Digital Agency

What else can we do for you?

Diseño y desarrollo Web​

Web Design And Development​

We design scalable websites with a high level of usability and focused on conversion so that you achieve your goals.

Diseño UX/UI

UX / UI design

Focused on innovation, we prioritize functionality over design. To create digital products that attract, delight and maintain your customers.

CRO-optimización-tasa-conversion

CRO

An effective conversion rate optimization (CRO) strategy will convert a higher percentage of your website visitors into customers.

Would you like to implement a CRM in your business?

We can help you!

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Discover how we have helped more than 40 SMEs and large companies to improve their digital strategy.