To refresh your memory - or introduce the concept - I am going to explain what ChatBots are and their importance. Then, we will take a look at a simple example that will help you understand the concept better
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A chatbot is part of a family of bots, which is a software with artificial intelligence, capable of carrying out small tasks independently. The most frequent model is that of the chatbot, a robot capable of simulating a conversation with a person. Chatbots are increasingly present in messaging applications.


For example, delivery companies use Chatbots to assist the users when looking into the status of an order. The Bot asks the user to write about what the query is and if there is an underlying issue. The first interaction the user has is with a chatbot, which tries to answer the proposed questions. The responses offered are stored in its software, and if it concludes that it is not capable of responding or interacting with you, the query is passed on to a real agent or representative.   

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